1 May 2012
By James Honess, Account Executive
In many ways, writing online is the same as writing offline. You have to believe in what you say. And what you say has to be interesting.
But there are differences.
This isn’t a guide to community management. This is about engaging with your audience online and knowing how to keep them interested in your brand.
Woody Allen said “80% of success is just showing up”. You’ve got your platform. People are listening. Just don’t lose them with drivel.
[Note: this blog will refer to an unnamed fictional soup in examples]
Know your audience
From tone to content, your audience will determine what you write. A post promoting a product aimed at teenagers, for instance, would be written differently to a product aimed at men in their 20s who like sport. It’s about finding something that makes them tick.
Soup aimed at kids:
If you could share a tin of soup with any pop star, who would it be?
Soup aimed at men who like sport:
Little known fact for you – Lionel Messi has a tin of tomato soup once a week. So, naturally, we’re discussing his best ever goal. Thoughts?
Variety
Variety, they say, is the spice of life. An age-old boring cliché but it lends itself to social media perfectly. Take the film Jaws. Even if it’s your favourite film, you’ll grow tired of it if you watch it 25 times in a week. It will lose its charm. The same can be said with posting and tweeting. Keep people on their toes. Throw in a few curve balls. Mix it up a bit. I guess that’s why they made a Jaws 2, Jaws 3 and Jaws 4-The Revenge.
The age of instant
Right or wrong, this is the age of instant news and information. Meeting someone with a good attention span is increasingly rare. As a social media writer, being able to react quickly to what’s going on in the world is essential. Topical posts – even if they are about the weather, it being a bank holiday or the fact that it’s National Take Your Mum to Work Day – will score well with people following your brand.
Think about building a relationship, not selling a brand
Difficult one, this. You are, of course, selling a brand. But the beauty of social media means it has become more of a personal interaction; a two-way conversation where you become the face of a brand. There’s nothing worse than a hard sell. It’s a guaranteed turn-off. Spot the difference:
Hungry? Buy this soup – it’s amazing and you won’t be hungry any more.
Andy from Stoke sent us a photo of his favourite meal. Chicken soup & crusty wholemeal bread. What’s your favourite soup / bread combo?
Make it scannable
Anything written online needs to be scannable, short snippets of information so that even at a glance the message is clear. Big blocks of text are a turn-off and it won’t hurt to include an image, either. The trick is to make it easy to digest.
Written to be shared
Three magic words. Call. To. Action. Everything you write must encourage ‘likes’, re-tweets, comments and shares. That’s what it’s all about after all. Put yourself in your audience’s shoes - would you be happy to share it with a friend?
And finally…
No LOLs. And keep these to a minimum: :-)